Death is unpredictable and you'll never know when someone will be calling your funeral home business. Just because funeral homes have a peaceful ambiance doesn't mean that the staff is not busy the whole day. Hiring a separate staff to handle business during non-business hours will just be an added expense. But, are you willing to let go of any business opportunity? Your business might received calls at midnight or very early morning. You need to make sure that someone can handle these calls. Otherwise, these customers will call on someone else.
There are three ways for a funeral home to have the ability to answer phone calls. The first is to hire an employee who will work the night shift. The second is to use an automated answering machine that can record that calls. The last is to outsource an answering service company. What do you think is the best way? If your answer is outsourcing answering service, you are right on the money. Take a look at these reasons why outsourcing answering service is better for a funeral home business:
1. Human Presence- Customers looking to make funeral arrangements do not like talking to a machine. It is a very difficult and challenging time in their lives so at the very least, they would like to speak to a person that can help handle their funeral needs. Hiring your own customer service employees to answer phones is not cost effective. Outsourcing your calls to an answering service reduces the cost to you and ensures that your customers will speak with a professional who is trained to help them through this trying time.
2. Trained Staff- In the funeral business, answering the first call from a customer is crucial. At this time, the customer is still grieving and would like to finish the conversation as soon as possible. Your expertise lies on handling funeral arrangements. It will be best to stick to it. Outsourcing answering services is an excellent idea because the trained staff is always prepared and ready to answer phone calls. They know the proper etiquette to talk to someone who is grieving. Trained customer service agents are always professional and will provide quality performance.
3. Better Focus- There is no doubt that outsourcing answering services can improve your focus on work. Needless to say, it will improve the focus of your employees too. Their time will be better spent on completing important tasks instead of answering phone calls during the day. In this competitive business, there is no room for distractions. You and your employees should maintain your focus and concentration at work.
These three great reasons should be enough to convince you to start outsourcing answering services for your funeral home business. Stop worrying, sleep better and be more focused at your job the next day. Give your customers the professional answering service they deserve. Show your customers that you truly understand their needs any time of the day. A professional answering service company will do wonders for your business.
There are three ways for a funeral home to have the ability to answer phone calls. The first is to hire an employee who will work the night shift. The second is to use an automated answering machine that can record that calls. The last is to outsource an answering service company. What do you think is the best way? If your answer is outsourcing answering service, you are right on the money. Take a look at these reasons why outsourcing answering service is better for a funeral home business:
1. Human Presence- Customers looking to make funeral arrangements do not like talking to a machine. It is a very difficult and challenging time in their lives so at the very least, they would like to speak to a person that can help handle their funeral needs. Hiring your own customer service employees to answer phones is not cost effective. Outsourcing your calls to an answering service reduces the cost to you and ensures that your customers will speak with a professional who is trained to help them through this trying time.
2. Trained Staff- In the funeral business, answering the first call from a customer is crucial. At this time, the customer is still grieving and would like to finish the conversation as soon as possible. Your expertise lies on handling funeral arrangements. It will be best to stick to it. Outsourcing answering services is an excellent idea because the trained staff is always prepared and ready to answer phone calls. They know the proper etiquette to talk to someone who is grieving. Trained customer service agents are always professional and will provide quality performance.
3. Better Focus- There is no doubt that outsourcing answering services can improve your focus on work. Needless to say, it will improve the focus of your employees too. Their time will be better spent on completing important tasks instead of answering phone calls during the day. In this competitive business, there is no room for distractions. You and your employees should maintain your focus and concentration at work.
These three great reasons should be enough to convince you to start outsourcing answering services for your funeral home business. Stop worrying, sleep better and be more focused at your job the next day. Give your customers the professional answering service they deserve. Show your customers that you truly understand their needs any time of the day. A professional answering service company will do wonders for your business.
About the Author:
Azalea M. Lynn works in the funeral industry as a consultant. She recommends a customer service for funeral homes for funeral directors looking to improve their bottom line. A funeral home answering service can help to reduce cost while improving customer experience.
1 comments:
Really enjoyed reading your post, big thanks to you for sharing such great information.
service desk management
Post a Comment